Cancellation & Refund Policy | PATNEM CENTRAL |Last updated on November 16th 2022

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately
after placing the order.

CANCELLATION POLICY

• To confirm your booking we need to receive a deposit of 50% of the total amount.
• Full refund: You will receive 100% of the deposit if you cancel before 30 days prior to arrival date. 
• Partial refund: You will get refund of 50% of the deposit if you cancel before 15 days pre-arrival.
• The deposit is non-refundable from 15 days prior to the arrival date, including no show on the day of check-in.
• Failure to arrive at the hotel will be treated as a show and no refund will be given.

In case of defective items in the accommodation please report the same
to our Customer Service team. The request will, however, be entertained
once the merchant has checked and determined the same at his own end.
This should be reported within 24 hours of checking in to the accommodation.

In case you feel that the accommodation is not as shown on the site
or as per your expectations, you must bring it to the notice of our
customer service before check-in in to the accommodation. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of any Refunds approved by PATNEM CENTRAL, it will take 3-5 days for the refund to be processed to the end customer.